Sprint Wireless Review

Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly sent me offers to "upgrade my plan" or my phone and receive a billing credit (but we all know this is because they wanted me to renew my vows and sign on to a new contract).

So i waited a couple days and called customer service again. Never improving their network so lots of angry customers. This is largely due to Sprint's not-so-great Network Speed and Data Performance Ratings (77.8 and 87.7, respectively). The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone.

Summary: I had a plan and a phone and a wireless company I was reasonably happy with. We were told by their lying sales rep that for $70 a month we would get 2 lines and 2 free phones. I called the customer representative and she walk me thru steps to fix my phone.

We travel to Greece yearly and stay a month, and previous years had used Verizon service and it worked fine, but was very expensive. Most of the unhappy customers would switch to another service if it weren't for this huge switching penalty. While it's not quite as fast or widely available as AT&T or Verizon, it's a strong competitor for anyone looking for a good family plan: Sprint's introductory offer for its Unlimited Plus plan is $22 a month per line for five lines.

Promised to "buy" our Verizon contract for 2 phones. We terminated service with them after 7 years - and they failed to cancel one of our 3 phones. Sprint has uninformed customer services their stores and the customer service group on the phone is a real joke. Recently numerous blogs and news outlets have reported that Sprint Nextel has fired a bunch of customers (seems to be only a few thousand) basically because they were unprofitable.

The third time that I went to the sprint store I was there for an hour and a half and they explained that because there was fraudulent activity on my account, they weren't able to upgrade my phone because their system said that I had already upgraded.

The company Sprint had a pretty rough quarter too , shedding subscribers en masse, no thanks in part to a massive billing problem that soured a lot of customers. Surely they can verify that by looking at my history for the last decade or so. Saying that 272 international calls in one month - to numbers I've never called before - fit my "pattern" is breathtakingly ludicrous.

If someone is so dissatisfied with a product or service that they're calling about it 40-50 times per month, it's likely time for them to move on to a different solution. While many of their plans have featured data rollover in the past, the shift toward unlimited data plans and throttling instead of topping off data has eliminated the need for rollover data.

Fair Warning: Sprint's LTE Plus (formerly known as Spark) uses three frequency bands to power their service: 800MHz, 1.9GHz, and 2.5GHz for even faster data speeds. These wireless services providers essentially get access to the networks controlled by other companies—the big 4 wireless companies and regional company U.S. Cellular—at wholesale prices and then set their own retail rates for consumers.

And phones today are built to work in more places with more network bands so it will be an even easier transition. Two-year contracts and employer-mandated phones can give the appearance of loyalty (retention) while unhappy customers are just waiting for the first chance to bolt.

And still, Sprint is bleeding out post-paid customers. T-Mobile CEO John Legere will keep his title, and Sprint CEO Marcelo Claure will serve on the board of the new company. With Sprint, you can enjoy a bit more wiggle room on your data usage throughout the month.